Support and Help

Help Center

At Santicket, we are committed to providing you with a smooth and satisfactory experience when using our platform. We understand that questions or issues may arise, and that's why we offer various help and support tools to resolve any needs.

Topics covered in our Help Center:

• Ticket Purchasing: How to search, select, and acquire tickets.
• Order Management: Consulting, modifying, or canceling your reservations.
• Technical Issues: Resolving common platform errors.
• Refund Policies: Information about returns and changes.

You can access this resource from any page of the site by clicking on the corresponding link located in the footer.

Direct Support Contact

If you can't find the answer in the Help Center, our support team is ready to assist you.

Contact channels:

• Contact Form: Complete the form available in the "Contact" section of our website.
• Email: Send an email to info@san.tickets describing your problem or query.
• Phone Line: Call the contact number found on the "Contact" page of our website.

We strive to provide timely attention and resolve your queries as soon as possible.

Resolving Common Problems

Quick solutions:

• I didn't receive my confirmation email: Check your spam folder or ensure you entered your email address correctly.
• Access problems: Try resetting your password using the "Forgot your password?" option.
• Payment error: Ensure your card details are correct or use an alternative payment method.

Satisfaction Guarantee

At Santicket, we value your trust. We strive to ensure that every interaction with our platform meets your expectations. If you feel we haven't adequately resolved your problem, you can request a case review.

Continuous Improvement Commitment

We appreciate your feedback and suggestions, as they help us improve our services. If you have ideas or notice something we could do better, send your comments to info@san.tickets.

Thank you for trusting Santicket. We are here to help you and ensure your experience is unparalleled.