Privacy Policy

Who We Are

Santicket is a ticket sales platform that connects users with events and experiences. We are responsible for processing your personal data and are committed to complying with current data protection regulations, including the EU General Data Protection Regulation (GDPR) and applicable privacy laws in Switzerland.

Personal Data We Collect

We may collect the following personal data:

• Identification Data: Name, surname, email address, phone number.
• Transaction Data: Information related to your ticket purchases and payment methods.
• Technical Data: IP address, browser type, device used, operating system, and navigation data on our site.
• Preferences: Interests related to events and account settings.
• Communication Data: Messages sent to our support team or feedback.

How We Use Your Data

Your data is used for the following purposes:

• Service Provision: Process your purchases and deliver the tickets you have acquired. Manage your account and provide access to the platform.
• Communications: Send you purchase confirmations, event-related notifications, and important updates.
• Personalization: Offer you event recommendations based on your interests and preferences.
• Legal Compliance: Ensure compliance with our legal obligations and prevent fraudulent activities.
• Service Improvement: Analyze the use of our site to enhance user experience and optimize our services.

How We Share Your Data

Santicket will not sell your personal data to third parties. However, it may share your data with:

• Event Organizers: We provide necessary data to manage your entry and facilitate access to events.
• Service Providers: Companies providing payment processing, web hosting services, and analytics tools.
• Legal Authorities: We will share personal data if required to comply with applicable laws or regulations.
• Affiliates or Business Partners: When collaborating on joint promotions or projects related to events.

Data Security

We adopt appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or improper disclosure. This includes:

Includes:

• Data encryption in transit using HTTPS.
• Secure storage on protected servers.
• Restricted access to authorized personnel only.

Your Rights

You have the following rights regarding your personal data:

• Access: Request information about the data we store about you.
• Correction: Request the update or correction of your personal data.
• Deletion: Request that we delete your personal data, provided there is no legal obligation to retain it.
• Restriction: Limit the processing of your data under certain circumstances.
• Portability: Request a copy of your data in a structured and common format.
• Objection: Object to the processing of your data for certain purposes, such as direct marketing.

You can exercise these rights by contacting us through the means indicated in the contact section.

Data Retention

We will retain your personal data only as long as necessary for the purposes described in this policy or as required by law.

Use of Cookies

Santicket uses cookies to enhance your experience on our website. Cookies allow us to:

Cookies allow us to:

• Remember your preferences.
• Provide personalized content.
• Analyze user traffic and behavior.

You can manage cookie preferences in your browser settings.

International Transfers

In the event we transfer your data to other countries, we will ensure that it is protected in accordance with applicable legal standards, using measures such as standard contractual clauses or privacy agreements.

Changes to This Policy

We reserve the right to modify this privacy policy at any time. Changes will be published on our website with an updated date. We recommend reviewing it periodically.

Contact

If you have questions or concerns about this privacy policy or the processing of your personal data, you can contact us through:

• Email: info@san.tickets
• Contact form: Available on our website.